Return and Refund Policy
At Siklah, your satisfaction is our first priority. If for any reason you are not completely satisfied with your purchase, you have the right to return the product and receive a refund.
This page explains in plain terms how our returns process works, in accordance with the right of withdrawal provided for by Legislative Decree 206/2005 (Italian Consumer Code).
This guide supplements, but does not replace, the provisions of our General Terms and Conditions of Sale.
1. The right of withdrawal: what it is and who can use it
The right of withdrawal (or "cooling-off right") allows you to return a product bought online, without having to give any reason, within 14 calendar days.
Siklah gives you 30 days. The law sets the minimum at 14 days: we voluntarily extend this period to 30 days from receipt of the product, under the same conditions described on this page.
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Who can use it? This right is reserved exclusively for private customers ("consumers"). It does not apply to customers purchasing with a VAT number for professional purposes.
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When do the 30 days start? The 30 days run from the moment you (or a person designated by you) physically receive the product.
2. Conditions for returns
For us to accept your return and issue the refund, the product must meet the following conditions:
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It must be perfectly intact and must not have been used, worn or damaged.
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It must be returned in its original packaging (box, case, tags, warranty seals), complete in every part.
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It must include all the documentation provided (warranty certificates, manuals, etc.).
We reserve the right to refuse returns that do not meet these conditions.
3. Exceptions: products you CANNOT return
As provided by Art. 59 of the Italian Consumer Code, the right of withdrawal is excluded for certain types of products. Given the nature of our business, this includes:
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Personalised goods: Any piece of jewellery that has been engraved, modified or made to your specific request.
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Sealed goods: Sealed products which cannot be returned for hygiene reasons (such as earrings) and which have been opened after delivery.
4. How to make a return: a 3-step guide
Returning a product is simple. Just follow these steps:
Step 1: Tell us your decision Within 30 days of receiving the parcel, send us a clear statement of your decision to withdraw. The simplest way is to send an email to:
info@siklah.com
Please include in the email:
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Your first and last name.
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The order number.
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The name of the product (or products) you wish to return.
Step 2: Pack the product Once you have received our confirmation, pack the product carefully, preferably using the same packaging it arrived in, making sure it is protected and complete (original packaging, certificates, etc.).
Step 3: Ship the parcel The shipping costs for returning the product are borne by the customer.
Ship the parcel to our registered office address: SIKLAH DI ORAZIO SPADARO Via Lipari, 36 97018 Scicli (RG), Italy
We recommend using a tracked shipping method. You are responsible for the return shipment until we receive the parcel.
5. How the refund is handled
When will I get my refund? Once the return arrives at our premises, we will carry out a quality check to verify that the conditions (see point 2) have been met.
If the check is successful, we will issue the refund within 14 days of receiving the product.
How will I receive the refund? The refund will be issued using the same payment method that you used for the purchase (for example, if you paid by credit card, the amount will be credited back to that same card).
What is refunded? We will refund the full amount paid for the product. The cost of returning the item remains, as provided by law, at your expense.
6. Faulty or incorrect product? (Legal guarantee)
If you have received a product that is damaged, defective or different from the one you ordered, this is not a matter of the right of withdrawal, but of the legal guarantee of conformity.
In this case, please contact us immediately a info@siklah.com describing the problem and, if possible, attaching photographs. We will act immediately to resolve the issue, arranging a collection or a replacement at our expense.
For any doubts or questions about our returns policy, please do not hesitate to contact our Customer Service.