FAQ

Products

Where are your jewelry pieces crafted?

Our pieces are primarily crafted in our Valenza atelier, where Luca—our master goldsmith and jeweler—handmakes every piece with care and dedication, ensuring exceptional quality and meticulous attention to detail.

All of our gold jewelry is crafted from solid gold—never coated or plated. Pieces are available in 18-karat (750) gold, with exact composition listed on each product page.

Solid gold jewelry resists oxidation and is safe to wear in the shower.

Orders & Shipping

Can I place a custom order?

Absolutely—our jeweler, Luca, is an artisan goldsmith from Valenza with over 40 years of experience crafting unique, custom jewelry.

If you have a special idea for a piece, we’ll work with you to understand your preferences, taste, and wishes, and turn your vision into an extraordinary piece.

Our team can create any bespoke jewelry.
If you’d like to create a custom piece, please email us or contact us on WhatsApp.

Contact us through our website or by phone for more information.

Custom-made pieces cannot be returned or exchanged. Because they are made to measure and crafted specifically for you, we’re unable to accept returns or exchanges for these items.

If you’d like to cancel your order, please contact us as soon as possible.
If the item hasn’t shipped yet, we’ll cancel the order and issue a full refund. If it has already shipped, please wait for delivery and then submit a return.

Orders are typically delivered within 6–7 business days (some charms may vary). Once your order has shipped, you can track its status using the link sent to your email.

PayPal, Credit Cards, Bank Transfer, Scalapay, Apple Pay, Google Pay.
Visit our Shipping & Payments page to learn more.

Customer service

Monday–Friday, 09:00–18:00

Contact us on WhatsApp—no obligation.

Add +39 331 958 3364 to your contacts for fast support.

Connect with us on social media.

Send us a direct message on one of our social channels.

Email us

Fill out the contact form with your request—we’ll get back to you as soon as possible.