{"id":17,"date":"2025-10-20T13:48:27","date_gmt":"2025-10-20T13:48:27","guid":{"rendered":"https:\/\/siklah.com\/?page_id=17"},"modified":"2026-08-27T14:17:45","modified_gmt":"2026-08-27T14:17:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/siklah.com\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<h2>Return and Refund Policy<\/h2>\n<p>At Siklah, your satisfaction is our first priority. If for any reason you are not completely satisfied with your purchase, you have the right to return the product and receive a refund.<\/p>\n<p>This page explains in plain terms how our returns process works, in accordance with the right of withdrawal provided for by Legislative Decree 206\/2005 (Italian Consumer Code).<\/p>\n<p>This guide supplements, but does not replace, the provisions of our <a href=\"\/en\/termini-e-condizioni\/\">General Terms and Conditions of Sale<\/a>.<\/p>\n<hr \/>\n<h3>1. The right of withdrawal: what it is and who can use it<\/h3>\n<p>\u00a0<\/p>\n<p>The right of withdrawal (or \"cooling-off right\") allows you to return a product bought online, without having to give any reason, within <b>14 calendar days<\/b>.<\/p>\n<p><b>Siklah gives you 30 days.<\/b> The law sets the minimum at 14 days: we voluntarily extend this period to <b>30 days<\/b> from receipt of the product, under the same conditions described on this page.<\/p>\n<ul>\n<li>\n<p><b>Who can use it?<\/b> This right is reserved exclusively for private customers (\"consumers\"). It does not apply to customers purchasing with a VAT number for professional purposes.<\/p>\n<\/li>\n<li>\n<p><b>When do the 30 days start?<\/b> The 30 days run from the moment you (or a person designated by you) physically receive the product.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>2. Conditions for returns<\/h3>\n<p>\u00a0<\/p>\n<p>For us to accept your return and issue the refund, the product must meet the following conditions:<\/p>\n<ul>\n<li>\n<p>It must be <b>perfectly intact<\/b> and must not have been used, worn or damaged.<\/p>\n<\/li>\n<li>\n<p>It must be returned in its <b>original packaging<\/b> (box, case, tags, warranty seals), complete in every part.<\/p>\n<\/li>\n<li>\n<p>It must include all the <b>documentation<\/b> provided (warranty certificates, manuals, etc.).<\/p>\n<\/li>\n<\/ul>\n<p>We reserve the right to refuse returns that do not meet these conditions.<\/p>\n<hr \/>\n<h3>3. Exceptions: products you CANNOT return<\/h3>\n<p>\u00a0<\/p>\n<p>As provided by Art. 59 of the Italian Consumer Code, the right of withdrawal is <b>excluded<\/b> for certain types of products. Given the nature of our business, this includes:<\/p>\n<ul>\n<li>\n<p><b>Personalised goods:<\/b> Any piece of jewellery that has been engraved, modified or made to your specific request.<\/p>\n<\/li>\n<li>\n<p><b>Sealed goods:<\/b> Sealed products which cannot be returned for hygiene reasons (such as earrings) and which have been opened after delivery.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>4. How to make a return: a 3-step guide<\/h3>\n<p>\u00a0<\/p>\n<p>Returning a product is simple. Just follow these steps:<\/p>\n<p><b>Step 1: Tell us your decision<\/b> Within 30 days of receiving the parcel, send us a clear statement of your decision to withdraw. The simplest way is to send an email to:<\/p>\n<p><b>info@siklah.com<\/b><\/p>\n<p>Please include in the email:<\/p>\n<ul>\n<li>\n<p>Your first and last name.<\/p>\n<\/li>\n<li>\n<p>The order number.<\/p>\n<\/li>\n<li>\n<p>The name of the product (or products) you wish to return.<\/p>\n<\/li>\n<\/ul>\n<p><b>Step 2: Pack the product<\/b> Once you have received our confirmation, pack the product carefully, preferably using the same packaging it arrived in, making sure it is protected and complete (original packaging, certificates, etc.).<\/p>\n<p><b>Step 3: Ship the parcel<\/b> The shipping costs for returning the product are <b>borne by the customer<\/b>.<\/p>\n<p>Ship the parcel to our registered office address: <b>SIKLAH DI ORAZIO SPADARO<\/b> <b>Via Lipari, 36<\/b> <b>97018 Scicli (RG), Italy<\/b><\/p>\n<p>We recommend using a tracked shipping method. You are responsible for the return shipment until we receive the parcel.<\/p>\n<hr \/>\n<h3>5. How the refund is handled<\/h3>\n<p>\u00a0<\/p>\n<p><b>When will I get my refund?<\/b> Once the return arrives at our premises, we will carry out a quality check to verify that the conditions (see point 2) have been met.<\/p>\n<p>If the check is successful, we will issue the refund within 14 days of receiving the product.<\/p>\n<p><b>How will I receive the refund?<\/b> The refund will be issued using <b>the same payment method<\/b> that you used for the purchase (for example, if you paid by credit card, the amount will be credited back to that same card).<\/p>\n<p><b>What is refunded?<\/b> We will refund the full amount paid for the product. The cost of returning the item remains, as provided by law, at your expense.<\/p>\n<hr \/>\n<h3>6. Faulty or incorrect product? (Legal guarantee)<\/h3>\n<p>\u00a0<\/p>\n<p>If you have received a product that is <b>damaged<\/b>, <b>defective<\/b> or <b>different<\/b> from the one you ordered, this is not a matter of the right of withdrawal, but of the <b>legal guarantee of conformity<\/b>.<\/p>\n<p>In this case, please <b>contact us immediately<\/b> a <b>info@siklah.com<\/b> describing the problem and, if possible, attaching photographs. We will act immediately to resolve the issue, arranging a collection or a replacement at our expense.<\/p>\n<p>For any doubts or questions about our returns policy, please do not hesitate to contact our Customer Service.<\/p>","protected":false},"excerpt":{"rendered":"<p>Politica di Reso e Rimborso Per noi di Siklah, la tua soddisfazione \u00e8 la priorit\u00e0 principale. Se per qualsiasi motivo non sei pienamente soddisfatto del tuo acquisto, hai il diritto di restituire il prodotto e ricevere un rimborso. Questa pagina spiega in modo semplice come funziona il nostro processo di reso, in conformit\u00e0 con il [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":7,"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":3720,"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/3720"}],"wp:attachment":[{"href":"https:\/\/siklah.com\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}